ORDERS & DELIVERIES
CAN I CHANGE OR CANCEL MY ORDER?
If your order has not yet been shipped, please contact us as soon as possible by contact, email at headwindwaterski@gmail.com or whatsapp +336.77.77.78.71.
We'll do our best to modify or cancel it before it leaves our warehouse.
HOW CAN I TRACK MY ORDER?
As soon as your order is shipped, you'll receive a confirmation email with a tracking number so you can follow your package.
If you can't use the link or find any issue, please contact us by email at headwindwaterski@gmail.com or whatsapp +336.77.77.78.71.
DO YOU SHIP INTERNATIONALLY
Yes! We ship to most countries worldwide.
If check out leads to any issue for your home country, please let us know at headwindwaterski@gmail.com or whatsapp +336.77.77.78.71, so that we can deal with it and deliver you any product.
HOW MUCH DOES SHIPPING COST?
Shipping costs are calculated automatically at checkout based on your destination, the order weight, and the selected shipping method.
if you believe you've found a pricing error in the shipping method before checking out, please contact us by email atheadwindwaterski@gmail.comor via WhatsApp at +336.77.77.78.71. We'll review the issue promptly and do our best to resolve it as quickly as possible.
IS FREE SHIPPING AVAILABLE?
Yes! We offer free shipping on orders over €299.
I NEED A FAST DELIVERY
If your order is urgent, we recommend contacting us before placing it.
We'll confirm product availability, estimate the fastest production time (if customization is required), and recommend the quickest shipping option for your destination.
We'll do everything we can to ensure your order arrives on time.
I'M BUYING THIS AS A GIFT. CAN YOU PROVIDE DISCREET PACKAGING?
Yes! We're happy to help make your gift special. Upon request, we can ship your order in discreet packaging with no pricing information included.
If you have any specific requests, just let us know and we'll do our best to accommodate them.
GENERAL PRODUCT QUESTIONS
WHERE ARE HEAD WIND WATERSKI PRODUCTS DESIGNED?
Our products are designed in France by passionate waterskiers with a focus on performance, durability, and innovation.
The majority of our products are also manufactured or at least assembled in France.
ARE YOUR PRODUCTS SUITABLE FOR BEGINNERS?
Many of our products are suitable for both beginners and experienced skiers.
Please check each product description for specific recommendations.
DO YOU OFFER PRODUCT CUSTOMIZATION?
Yes! Selected products can be personalized with your name, colors, or custom design. Available customization options are displayed on the product page.
If you find any issue or need help in the custom process or decision, please contact us at headwindwaterski@gmail.com or Whatsapp .
WILL CUSTOMIZATION DELAY MY ORDER?
Personalized products may require a few additional production days before shipping.
That is why Custom products appear with a 10 to 15 days production. Please note that we always do our best to reduce this delay as much as we can.
JUMP SWITCH
IS THE HEAD WIND WATERSKI JUMP SWITCH COMPETITION APPROVED?
Yes. The Head Wind Jump Switch has been officially approved by the Waterski World Council (WWC) in 2025.
Since then, it has been used in National and International Competitions, as far as PRO Events.
IS THE JUMP SWITCH COMPATIBLE WITH ALL BOATS?
It is compatible with most modern Waterski Boats.
A suitable cable may be required. If you are unsure, please contact us at headwindwaterski@gmail.com or whatsapp +336.77.77.78.71 so we can advise you and provide the correct wire.
WHAT IS THE JUMP SWITCH USED FOR?
The jump switch is a sensor used on the rope for jump event.
When the skier pulls, the device tells the system leading to an additional throttle.
JUMP HELMETS
ARE YOUR HELMETS CERTIFIED?
Our helmets ased on a proven skydiving helmet design, they have been specifically redesigned to provide the best possible fit and performance for the Waterski Jump event.
They are EN966 certified.
WHAT ABOUT THE VISOR ?
The visor is included with every helmet and comes with all the necessary hardware, allowing you to install it immediately or at a later time. Its use is entirely optional, and it is provided at no additional cost with the purchase of the helmet.
I HAVE A CUSTOM IDEA, BUT NO ARTWORK, WHAT SHOULD I DO?
No problem, Just don't upload any file, and send a message at headwindwaterski @gmail.com or whatsapp +33677777871.
Simply describe what you have in mind. Whether it's a logo, colors, text, a concept, or even just an inspiration, we'll work with you to create a design that matches your vision. We'll send you a preview for approval before production, ensuring you're completely satisfied with the final result.
I'HAVE SENT MY DESIGN. HOW CAN I MAKE SURE IT LOOKS RIGHT BEFORE PRODUCTION?
Before production begins, we'll send you a digital preview for approval.
This allows you to check the design, colors, positioning, and overall appearance. Production will only start once you have confirmed that everything is exactly as you want it. This ensures you receive a product that matches your expectations.
WATERSKI PADDS
WHAT ARE THE JUMP SKI PADDS MADE FOR?
The Jump Ski Pads were originally developed in collaboration with skiers who were damaging their jump skis during cuts and landings by striking the skis against each other.
Over time, these impacts can damage the ski's core and reduce its lifespan. The pads are designed to absorb these impacts, protect the skis, and give each skier the opportunity to personalize their equipment with a unique design.
WHAT IS THE TRICK SKI PADD MADE FOR?
The Trick Ski Pad was designed to meet the needs of trick skiers looking for better grip when performing on their toe-hold ski pass.
It provides a secure, non-slip surface when exiting the water, during turns, and between tricks.
It also allows skiers to personalize their equipment with a unique design that reflects their own style.
RETURNS AND WARRANTY
WHAT IS YOUR RETURN POLICY?
You can return unused products in their original condition within the return period specified in our Return Policy.
ARE PERSONALIZED PRODUCTS REFUNDABLE?
Because they are made specifically for you, most of personalized products cannot usually be returned unless they arrive damaged or there is a manufacturing defect.
If you have any issue or question, you can still contact us at headwindwaterski@gmail.com or whatsapp +336.77.77.78.71
DO YOUR PRODUCTS INCLUDE A WARRANTY?
Yes. All products are covered against manufacturing defects. The warranty does not cover normal wear and tear or damage caused by misuse.
PAYMENTS
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept major credit and debit cards, Apple Pay, Google Pay, PayPal, and other payment methods available during checkout.
IS PAYMENT SECURE?
Absolutely. All payments are processed through secure, encrypted payment gateways.
SUPPORT
HOW CAN I CONTACT HEAD WIND WATERSKI?
You can contact us through our contact form or by email at headwindwaterski@gmail.com or whatsapp +336.77.77.78.71.
We aim to respond within 12–24 hours.
I CAN'T FIND THE ANSWER TO MY QUESTION
We're here to help! Feel free to contact our team, and we'll be happy to assist you.
